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      Phillip Technologies
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      Knowledgebase
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      Knowledgebase

      Troubleshooting Questionnaire

      Troubleshooting Essentials (1)

      • Troubleshooting Essentials/Quartz Crystal – Troubleshooting Data Sheet

      Products

      Crystals (17)

      • What does a quartz crystal’s resonant frequency refer to?
      • How do I calculate the piezoelectrically active area on the QCM (area between electrodes)?
      • What is the Density and Thickness of a Quartz Crystal?
      • If the AT crystal is stable at 100°C or 150°C, why is water-cooling needed?

      Sensor Heads (6)

      • What is the maximum length of the cable attaching the sensor and monitor or controller?
      • Why does Phoenix provide a temperature monitoring function?
      • Why does the heater in my Tempe sensor overshoot the desired temperature?
      • Does the DB15 connect to the RTD on the Phoenix™ or Tempe™ head?

      Monitors & Controllers (6)

      • What is the difference between Eon-ID series and Eon/Eon-LT series of products?
      • Why does a “.7 firmware out of date $@,!177″ error appear when starting Eon software?
      • What type of computer interface is used by Eon and Eon-LT?
      • What are the power requirements for Eon controller?

      Downloads

      Hardware Datasheets (6)

      • Phoenix System Configurator
      • EON-LT Datasheet
      • Tempe Datasheet
      • Phoenix Datasheet

      Quick Reference Guides (4)

      • Tempe-System-PC
      • Phoenix Thin Film Sensor
      • Eon-LT Thin Film Monitor
      • Eon-ID Thin Film Controller with Built-In Touchscreen

      User Manuals (5)

      • EON-LT User Manual
      • Infinity Thin Film Sensor User Manual
      • Eon-ID-H™ User Manual
      • Phoenix User Manual

      Crystal Datasheets (28)

      • TAN05BG
      • TAN05BS
      • TAN06IAHP
      • TAN06ISHP

      SDS: Safety Data Sheets (21)

      • TAN05RCBG SDS
      • TAN05RCBA SDS
      • TAN05RCBS SDS
      • TAN05RCSA SDS

      Ordering / Delivery

      Lead Time (3)

      • When will my Order Ship?
      • How long will a custom order take?
      • When will my backordered items ship?

      Payment / Billing (4)

      • Do you Accept Wire Transfer or ACH?
      • When will I receive my invoice?
      • Can you mail my invoice?
      • Do you accept credit cards?

      Ordering (4)

      • Can I order by Telephone?
      • What are your Sales Terms for Net 30 Accounts?
      • Do you Accept Purchase Orders?
      • What are your Business Hours?

      Shipping (8)

      • Can you bill freight charges to my UPS, FedEX, or DHL account?
      • What is your Default Shipping Carrier?
      • Why don’t you offer US Mail or “USPS” as a shipping option?
      • What time is your shipping cutoff?

      Returns (1)

      • What is your Return Policy?
      About

      Phillip Technologies is the #1 choice for your thin-film coating needs. We sell replacement 5 and 6 MHz Inficon, Balzers, and Ulvac type quartz monitor crystals and more! We are also a distributor for Colnatec thin film monitors and controllers. Most importantly all of our QCMs are made in USA at our South Carolina class 1000 cleanroom facility.

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      Contact Us
      • 2003 Perimeter Road Suite E Greenville, South Carolina 29605-5276 USA
      • sales@philliptech.com
      • +1-864-277-1560
      Phillip Technologies, LLC 2023.