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Knowledgebase
Troubleshooting Questionnaire
Troubleshooting Essentials (1)
Troubleshooting Essentials/Quartz Crystal – Troubleshooting Data Sheet
Products
Crystals (17)
What are Polished Crystals and what Applications are they Useful for?
Why is Alloy Better than Gold?
Which crystal do I need?
Crystal Best Practices
Sensor Heads (6)
What is the maximum length of the cable attaching the sensor and monitor or controller?
Why does Phoenix provide a temperature monitoring function?
Why does the heater in my Tempe sensor overshoot the desired temperature?
Does the DB15 connect to the RTD on the Phoenix™ or Tempe™ head?
Monitors & Controllers (6)
What is the difference between Eon-ID series and Eon/Eon-LT series of products?
Why does a “.7 firmware out of date $@,!177″ error appear when starting Eon software?
What type of computer interface is used by Eon and Eon-LT?
What are the power requirements for Eon controller?
Downloads
Hardware Datasheets (5)
EON-LT Datasheet
Tempe Datasheet
Phoenix Datasheet
Universal Crystal Oscillator
Quick Reference Guides (4)
Tempe-System-PC
Phoenix Thin Film Sensor
Eon-LT Thin Film Monitor
Eon-ID Thin Film Controller with Built-In Touchscreen
User Manuals (4)
Eon-ID-H™ User Manual
Phoenix User Manual
Eon-IDH Manual 3.0.11
Infinity Thin Film Sensor User Manual
Crystal Datasheets (28)
TAN05IA
TAN05SG
TAN06IG
TAN05SS
SDS: Safety Data Sheets (21)
TAN05RCSS SDS
TAN05SG SDS
TAN06IG SDS
TAN05SA SDS
Ordering / Delivery
Lead Time (3)
When will my Order Ship?
How long will a custom order take?
When will my backordered items ship?
Payment / Billing (4)
Do you accept credit cards?
Do you Accept Wire Transfer or ACH?
When will I receive my invoice?
Can you mail my invoice?
Ordering (4)
Can I order by Telephone?
What are your Sales Terms for Net 30 Accounts?
Do you Accept Purchase Orders?
What are your Business Hours?
Shipping (8)
Can you bill freight charges to my UPS, FedEX, or DHL account?
What is your Default Shipping Carrier?
Why don’t you offer US Mail or “USPS” as a shipping option?
What time is your shipping cutoff?
Returns (1)
What is your Return Policy?
