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Knowledgebase
Troubleshooting Questionnaire
Troubleshooting Essentials (1)
Troubleshooting Essentials/Quartz Crystal – Troubleshooting Data Sheet
Products
Crystals (17)
What does a quartz crystal’s resonant frequency refer to?
How do I calculate the piezoelectrically active area on the QCM (area between electrodes)?
What is the Density and Thickness of a Quartz Crystal?
If the AT crystal is stable at 100°C or 150°C, why is water-cooling needed?
Sensor Heads (6)
What is the maximum length of the cable attaching the sensor and monitor or controller?
Why does Phoenix provide a temperature monitoring function?
Why does the heater in my Tempe sensor overshoot the desired temperature?
Does the DB15 connect to the RTD on the Phoenix™ or Tempe™ head?
Monitors & Controllers (6)
What is the difference between Eon-ID series and Eon/Eon-LT series of products?
Why does a “.7 firmware out of date $@,!177″ error appear when starting Eon software?
What type of computer interface is used by Eon and Eon-LT?
What are the power requirements for Eon controller?
Downloads
Hardware Datasheets (6)
Phoenix System Configurator
EON-LT Datasheet
Tempe Datasheet
Phoenix Datasheet
Quick Reference Guides (4)
Tempe-System-PC
Phoenix Thin Film Sensor
Eon-LT Thin Film Monitor
Eon-ID Thin Film Controller with Built-In Touchscreen
User Manuals (5)
EON-LT User Manual
Infinity Thin Film Sensor User Manual
Eon-ID-H™ User Manual
Phoenix User Manual
Crystal Datasheets (28)
TAN05BG
TAN05BS
TAN06IAHP
TAN06ISHP
SDS: Safety Data Sheets (21)
TAN05RCBG SDS
TAN05RCBA SDS
TAN05RCBS SDS
TAN05RCSA SDS
Ordering / Delivery
Lead Time (3)
When will my Order Ship?
How long will a custom order take?
When will my backordered items ship?
Payment / Billing (4)
Do you Accept Wire Transfer or ACH?
When will I receive my invoice?
Can you mail my invoice?
Do you accept credit cards?
Ordering (4)
Can I order by Telephone?
What are your Sales Terms for Net 30 Accounts?
Do you Accept Purchase Orders?
What are your Business Hours?
Shipping (8)
Can you bill freight charges to my UPS, FedEX, or DHL account?
What is your Default Shipping Carrier?
Why don’t you offer US Mail or “USPS” as a shipping option?
What time is your shipping cutoff?
Returns (1)
What is your Return Policy?
